Reservation

1. How do I book my tours with GrandViet Tour?

Send your inquiry to us and tell us your preferences, as soon as we receive your requests, we will send you free quote within 24 hours. Then we will contact you to confirm the reservation.

2. How can I book a hotel/resort room?

Just select the hotel that you would like to stay (or emails or call us with your request, we will make the conservation. Once you have choose a hotel, press "Select" and fill in the customer and payment information.

3. If I don't want to book online, what can I do ?

You can make the reservation by phone or by tax. You can contact our hotline at (+84) 904 19 6969 or 0243 7474 138.

4. Can I make a reservation throught a travel agent ?

Yes, of course, if you want to make a reservation directly with the travel agent, you will need to contact them directly.

5. Should I make a reservation in advance ?

We recommend you make a reservation in advance beacause it will avoid a lot of risks due to price changes. We encourage customer to book services as early as possible.

6. How far in advance can I book ?

You can book in advance as fas as 24 months in advance, but ensure that you have made the reservation.

7. Do you offer custimized tours?

You can ask for longer or customized your own tour. Tours on our website can be changed or customized for your needs.

8. Can I make a reservation for someone else ?

Yes, you can make a reservation for someone else. Simply type name of the guest for booking and your contact details. Don't forget to use your emails address to receive your confirmation information.

9. What happens to my booking if my flights is delayed ?

Please inform us and the hotel immediately because any changes or fee will depend on the hotel policy. We will try our best to offer you similar services.

10. Is it reliable to book online ?

Booing online is very easy and safe. Just fill in the booking form and make sure you have given us your email address. As soon as we received your request, we will reply within 24 hours.

11. What if the preferred hotel is not available ?

You will be notified through an email (within 24 hours) and we will try our best to suggest and book a alternative similar hotel. If you don't accept the alternative options, we will refund your deposit.

12 What is the operation time of GrandViet Tour ?