Cancellation/ Refund Policy

1. What is your cancellation/refund policy for hotel or tours reservation?
Our cancellation will be charged as follows:

Vietnam, Cambodia and Laos Package Tours:

Cancellation received before 60 days: FREE of charge
Cancellation received from 30 days to 59 days’ prior arrival date: 10% of total rate
Cancellation received from 15 days to 29 days’ prior arrival date: 30% of total rate
Cancellation received from 7 days to 14 days’ prior arrival date: 50% of total rate
Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate

Thailand, Myanmar Package Tours:

Cancellation received before 60 days: FREE of charge
Cancellation received from 14 days to 59 days’ prior arrival date: 30% of total rate
Cancellation received from 8 days to 13 days’ prior arrival date: 50% of total rate
Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate

Ha Long Bay Cruise:

City Tours:

2. What if I need to cancel or change my itinerary ?

We allow you to change your dates, if necessary, at no additional cost provided you have sufficient and prior notice.
Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.