The Best Award – The Top Inbound Tour Operator in Vietnam
organized the biggest number of visitors from Southeast Asia in 2018

Terms & Conditions

These terms and conditions are applied to all our services directly or indirectly (through distributors) made available online, by email or by telephone. By accessing, browsing and using our website and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

The terms and conditions as set out hereunder constitute the entire agreement between you and GrandViet Tour Co ., Ltd (Grandviettour.com). If you do not read or accept these terms and conditions, do not use this website (the "Service"). By accessing any part of the website Grandviettour.com, you consent to be bound by these terms and conditions.


Make a Booking
The booking should be made through the website: Grandviettour.com or sent fax, mail, or e-mail to:
GRANDVIET INTERNATIONAL TOURIST COMPANY LIMITED
Hanoi Office: 08 Nguyen Chi Thanh street, Ba Dinh District, Hanoi, Vietnam
Tel: (+84) 24 37474138
Fax: (+84) 24 37474139
Email: sales@grandviettour.com
Website: http://www.grandviettour.com

Payment and Deposit
To ensure each party is responsible for fulfilling any of its obligations, we set out below our standard payment terms and conditions:
 
Deposit: Either full payment or a deposit of 30% of total cost will be required and decided base on individual tour basis. This should be done via one of our available online payment methods.
Customers will receive confirmation documents or vouchers within 24 hours after we have received the deposit.
Final Payment: Before travel date. Payment by cash/ bank transfer or credit cards are accepted.
 
Payment Type:
 
1. Pay Online by Credit Card with ONEPAY
We accept UnionPay, Visa card, MasterCard and JCB card since GrandViet Tour is a verified member of OnePay system. Your card information will be protected during the transmission by using security system with OnePay. Your invoice will be created and send you with the guide line to deposit your packages. Kindly note that for payments by credit cards we apply a service fee of 3%. If you need more details and further information or have any questions, please feel free to contact us.
 
2. By Bank Transfers
Account Name: HOANG THE HAU
Account No in USD: 0011373997444
Name of Bank: JOINT STOCK COMMERCIAL BANK FOR FOREIGN TRADE OF VIETNAM
Bank Address: 198 Tran Quang Khai street, Hanoi, Vietnam
Bank branch: HEAD OFFICE
Swift Code: BFTVVNVX
Notice: Please fill exactly Account Number, Account Name & Swift code - It's very important for smoothly receiving your money. All charges to borne by remitted.
For other methods of payment: by telegraphic transfer, credit card authorization letter or through Western Union Global Transfer please contact with us for more details.

Confirm booking & Voucher
All confirmations are generally confirmed by return fax or e-mail within 1 (one) working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.
Voucher will be issued by GrandViet Tour after the booked trip is confirmed and payment is completed.
 
A service voucher will be given for customer directly or by email/fax.

Liability and Insurance
GrandViet Tour is not responsible for any loss, injury or damage sustained by passengers incurred due to delay, accidents, natural disaster, political actions and unrest must be borne by passengers.
 
Passengers are required to have full travel insurance. Airline schedules and local conditions may be affect accommodation and itineraries. Should this occur, will endeavor to substitute suitable arrangement of similar value. Participation on any tour implies full agreement to above conditions by all parties involved.

Cancellations & Refund
Cancellation fees of booking will be calculated from all local suppliers as different cruise lines and other partners have their own cancellation policy. Cancellation and refund policies are detailed on each individual cruise, under the Rate & Availability tab.
 
There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour
Main services general cancellation policy by customer:
 
1. Vietnam, Cambodia and Laos Package Tours
  • Cancellation received before 60 days: FREE of charge
  • Cancellation received from 30 days to 59 days’ prior arrival date: 10% of total rate
  • Cancellation received from 15 days to 29 days’ prior arrival date: 30% of total rate
  • Cancellation received from 7 days to 14 days’ prior arrival date: 50% of total rate
  • Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate
2. Thailand, Myanmar Package Tours
  • Cancellation received before 60 days: FREE of charge
  • Cancellation received from 14 days to 59 days’ prior arrival date: 30% of total rate
  • Cancellation received from 8 days to 13 days’ prior arrival date: 50% of total rate
  • Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate
3. Halong Bay Cruise
  • More than 21 days prior to check-in: FREE of charge
  • From 11 to 30 days prior to check-in: 30% of total rates
  • From 04 to 10 days prior to check-in: 50% of total rates
  • Less 3 days prior to check-in: 100% of total rates
  • No-Show: 100% of total rates
4. City Tours
  • More than 7 days prior: 10% of total rates.
  • From 4 to 7 days prior: 50% of total rates.
  • Less than 3 days prior: 100% of total rates.
  • No-Show: 100% of total rates.
Alternatives
Whilst we manage to reserve all the suggested services for our clients, in case of transportation accommodation is fully booked, we reserve the right to make changes to services with equivalent quality. In these cases, we will always try our best to inform you about the changes as soon as possible.
 
If we are unable to provide confirmed services, an alternative option or an alternative departure date will be offered subject to availability. If you don't accept the alternative option or don't want to change the date, we will refund your deposit.

GrandViet Tour guarantee
The prices on our website are including VAT (Value-Added Tax) and service charges, but are not total of payment you must pay. Prices excludes bank charge and other services is not mentioned.
 
We want you to pay the lowest price possible for your vacation on Vietnam. Should you find your cruise cabin, hotel room with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate.
 
We guarantee our price is THE BEST. If a client can find a lower price than we offer in our website we will match it.
 
Condition for matching a price: the price is public on the web, the product has to be the same (same conditions and same booking conditions). Submit a claim it is possible only before the payment or one day after.
 
We will not match those prices that are not public or offered by email. Also, we will not match a lower price after one day of the payment.
 
Quality guarantee
Our every single partner is handpicked carefully and seriously to make sure you will have the most comfortable and pleased stay. We make inspections of all our products and services regularly. In the case our services does not match your expectations, we will figure out the reasons in order to compensate your dissatisfaction.
 
Money back guarantee
In case the service we provided isn't qualified enough, except for out-of-control situations such as weather conditions, natural disasters, or airlines' delays, we receive and highly appreciate all your comments. With the highest respect, we will investigate your case and will offer the reimbursement once your complaint is rational.