The Best Award – The Top Inbound Tour Operator in Vietnam
organized the biggest number of visitors from Southeast Asia in 2018

Miscellaneous

1. Is there a dress code for certain attractions in Vietnam?
  • When you visit religious sites such as temples and pagodas, Ho Chi Minh Mausoleum, you should dress modestly with your shoulders and knees covered. Remember to remove your hat when entering pagodas or temples.
2. Can I have vegetarian food?
  • Yes, of course, you can fill in the special request in the reservation form.
3. Where I can get travel references?
  • Check our “Travel Guide”, you can get some travel references and you may find your suitable tours.
4. What if I have special needs for the tour?
  • If you have special requirements, just let us know and we can work with both you and the service providers (hotel, restaurants,..) to ensure we can meet your needs.
5. Who can I contact with if I need help?
  • If you travelling with the tour guide, please contact him first. If it can’t resolve your issue, you can contact our Customer Service Manager 24 hours a day. 
6. What if I am not satisfied and want to complain about the service of the tour program?
  • If you are not satisfied with the service quality or have questions or complaints, please contact the company at the website: grandviettour.com or hotline: 0904196969 and let us know immediately about the issues. We will solve the problem immediately for you. 

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