Cancellation/ Refund Policy
1. What is your cancellation/refund policy for hotel or tours reservation?
Our cancellation will be charged as follows:
Our cancellation will be charged as follows:
Vietnam, Cambodia and Laos Package Tours:
- Cancellation received before 60 days: FREE of charge
- Cancellation received from 30 days to 59 days’ prior arrival date: 10% of total rate
- Cancellation received from 15 days to 29 days’ prior arrival date: 30% of total rate
- Cancellation received from 7 days to 14 days’ prior arrival date: 50% of total rate
- Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate
Thailand, Myanmar Package Tours:
- Cancellation received before 60 days: FREE of charge
- Cancellation received from 14 days to 59 days’ prior arrival date: 30% of total rate
- Cancellation received from 8 days to 13 days’ prior arrival date: 50% of total rate
- Cancellation received less than 7 days’ prior arrival date or No show: 100% of total rate
Ha Long Bay Cruise:
- More than 21 days prior to check-in: FREE of charge
- From 11 to 30 days prior to check-in: 30% of total rates
- From 04 to 10 days prior to check-in: 50% of total rates
- Less 3 days prior to check-in: 100% of total rates
- No-Show: 100% of total rates
City Tours:
- More than 7 days prior: 10% of total rates.
- From 4 to 7 days prior: 50% of total rates.
- Less than 3 days prior: 100% of total rates.
- No-Show: 100% of total rates.
2. What if I need to cancel or change my itinerary ?
- We allow you to change your dates, if necessary, at no additional cost provided you have sufficient and prior notice.
- Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel.
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© GrandViet Tour., Co., Ltd. - The Top Inbound Tour Operator in Vietnam organized the biggest number of visitors from Southeast Asia in 2018.
© GrandViet Tour Co., Ltd. - International Tour Operator Licence 01-217/TCDL-GPLHQT.
Copyright © 2006 - 2020. All Rights Reserved.
© GrandViet Tour Co., Ltd. - International Tour Operator Licence 01-217/TCDL-GPLHQT.
Copyright © 2006 - 2020. All Rights Reserved.