Dear The Hau

Ngày đăng : 11/16/2012

Kindly be informed feedback for private during 17-20 October 08 . we asked customer for travelling this group as details below
Kindly be informed feedback for private during 17-20 October 08 . we asked customer for travelling this group as details below
1. Overview : They 're highly appreciate for your service provide starting from  mercedes benz transfer at airport  , Meal whole trip  especiall dinner on Day at Ha noi , they 're like it so much especially whenever they got this restaurant is one of most popular restaurants at Hanoi .. Please advise by return for this restaurant  , i dont' know which one you base
For accomodation  is  satisflied by customer  please maintain
For join tour at Ninh binh, the coach condition is comfortable and the normal lunch in buffet line are satisflied as welll . They join tour  with westerner tourists   therefore , i think the service standard provided is better than asia standard, i think  ..... Please maintain this
2. Improvement service
Customer  comment that , local guide , Mr.Dong is  take care them so nice . Come  On time . However; It will be better if they improve for knowledges such as history or background of places visited because their expect for this are under their expectation . Paxs need more informations  . Is he is a new one or freelance of you ?  Because customer told that he just come work for last 3 months ago. However;  i think maintain him coz it 's good new generation  but should be well trained  ***
Many thanks with regards,
NL travel


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