FAQs

CONFIRMATION OF HOTEL/TOUR/TICKET RESERVATION

Ngày đăng : 11/16/2012

What happens when I make a reservation?

After receiving your order with your credit card details, we will process the booking, then reply you within 24-48 hours by email to confirm your booking or suggest you alternative solutions.

 

When is my booking final?

Right when we have sent the CONFIRMATION VOUCHER to your email.

 

What is a CONFIRMATION VOUCHER?

Once the room is confirmed, we will send you by email a confirmation voucher detailing all the information. When you come to hotels, just hand off this.

 

How long does it take to get a confirmation?

It will be sent via e-mail within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately at grandviettour@vnn.vn.

 

Do I need to confirm my booking with the hotel directly?

No. The Confirmation Voucher is all you need.

 

You sent my Confirmation Voucher to me, but when I called the hotel directly to check on my booking, the hotel informed me they did not have a room for me. What should I do now?

Don’t be worry. You only have to just come to hotel and show off your voucher. If you have any queries regarding your booking, please do not hesitate to contact us.

Others 'FAQs'

Support Online
support

Sales Manager

Mr. The Hau

online

Phone : (+84-4)3 7245 364

8:30 - 17:00 (GMT +7)

Email :

How To Book Online ?
  • Ask for a FREE quote
  • We reply within 12 hours
  • Make any amendments
  • Pay the deposit to secure
  • Arrive and settle final payment
  • Aboard

Enter your email address to receive information