What happens when I make a reservation?
After receiving your order with your credit card details, we will process the booking, then reply you within 24-48 hours by email to confirm your booking or suggest you alternative solutions.
When is my booking final?
Right when we have sent the CONFIRMATION VOUCHER to your email.
What is a CONFIRMATION VOUCHER?
Once the room is confirmed, we will send you by email a confirmation voucher detailing all the information. When you come to hotels, just hand off this.
How long does it take to get a confirmation?
It will be sent via e-mail within 24-48 hours except for special cases (during fair periods, high season, or special events...). If you do not receive any mail from us within 24-48 hours after placing an order, please kindly contact us immediately at firstname.lastname@example.org.
Do I need to confirm my booking with the hotel directly?
No. The Confirmation Voucher is all you need.
You sent my Confirmation Voucher to me, but when I called the hotel directly to check on my booking, the hotel informed me they did not have a room for me. What should I do now?
Don’t be worry. You only have to just come to hotel and show off your voucher. If you have any queries regarding your booking, please do not hesitate to contact us.