FAQs

BOOKING HOTEL, TICKET OR TOUR WITH US

Ngày đăng : 11/16/2012

How can I book tour or services with you?

Please read carefully the details at menus “Booking Guide” and Terms & Conditions” for more details.

In case, I do not want to make a reservation online, what can I do?
You can:
- Reserve by Fax: + 84 (4) 7474139

- Reserve at our Office: 08 Nguyenchithanh street, Hanoi, Vietnam

- Reserve by Email: grandviettour@vnn.vn

What should I do if the hotel that I selected is not available?

You will be notified via an e-mail or telephone (within 24 hours after placing your order) and we will do our best to  suggest you a similar hotel according to our experiences.

Can I make a reservation directly through the hotel or other travel agents?
Yes, you can do that but rates advertised on this website are only available when you book with us.

Due to our close partnerships with major hotel groups so we can offer highly discounted rates.

How do I make a reservation for someone else?

Please type in his or her name instead of yours for guest name. Use the billing address for the credit card you are using as the address. Don't forget to use your email address to receive your confirmation information.

What happen to my hotel/tour/ticket booking if my flight is delayed?

In this case, please inform us immediately as any additional or no charge or no-refundable will only depend on the hotel/airline/train company policy.

Can I book hotel that is not listed on your website?

If the hotel in which you are interested is not online, please let us know on grandviettour@vnn.vn and we will try to get the details and book for you.

If I want to stay more at your hotel, what should I do?

You will have 2 options: the most convenient way is contacting to us, or else contacting directly to hotels, but we do not warranty that the rate is as low as our offer.

Others 'FAQs'

Support Online
support

Sales Manager

Mr. The Hau

online

Phone : (+84-4)3 7245 364

8:30 - 17:00 (GMT +7)

Email :

How To Book Online ?
  • Ask for a FREE quote
  • We reply within 12 hours
  • Make any amendments
  • Pay the deposit to secure
  • Arrive and settle final payment
  • Aboard

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